30 Days Return Policy

30-Day Return Policy

Thank you for shopping with us! We hope you are satisfied with your purchase. However, if you are not completely happy with your item, we are happy to offer a 30-day return policy.

Eligibility for Returns:

• You may return most items within 30 days from the date of purchase.
• To be eligible for a return, the item must be:
  • Unused, unworn, and in its original condition.
  • In the original packaging (if applicable), with all tags, labels, and accessories included.
  • Accompanied by the original receipt or proof of purchase.

How to Return an Item:

1. In-Store Returns: You may return your item to our store location. Please bring your original receipt and the item in its original condition.
2. Online Returns: If you purchased the item online, you can return it by mailing it back to us. Please contact our customer service team at [email/contact information] for return instructions. Return shipping costs may apply unless the item is damaged or defective.

Non-Returnable Items:

Certain items are non-returnable, including:

• Sale or clearance items (unless defective)
• Gift cards
• Perishable items (such as food or flowers)
• Personal items (e.g., undergarments, swimwear, etc.)
• Customized or personalized products

Refunds and Exchanges:

• Once your return is received and inspected, we will process your refund or exchange.
• Refunds will be issued to the original payment method.
• If you prefer an exchange, please specify the item you’d like in exchange, and we will do our best to accommodate based on stock availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at email/contact information within 7 days of receiving the product. We will assist you with a full refund or replacement.

Late Returns:

Returns made after the 30-day period will not be accepted, and no refunds will be issued.

Contact Us:

If you have any questions about our return policy, please reach out to our customer service team at +62 813 8563 1107 or contact@stationhobby.com

Thank you for choosing Station Hobby!